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Shipping

 What is Meenasfashion’s shipping policy?

We strive to deliver your orders at your doorstep as swiftly as possible, in accordance to our Shipping Policy. 

 

  1. If you return an order delivered to you, shipping charges will not be refunded.
     If you cancel your order before it has been shipped, we will refund the shipping charges. However, if your order has been shipped, the shipping charges will not be refunded.

The handling charge will be clearly mentioned on the checkout page before you make a payment and it is also printed on the shipping label that comes along with the package.

  • Will I get a call before delivery is attempted?

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.

  • I was not home when the courier person tried to deliver the order. How can I get my order now?

The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

P.S- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled. Refund, if applicable will then be initiated within 2 business days.

  • Which courier company will deliver my order? Can I choose my preferred courier company?

To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.

  • I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?

A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

  • The delivery time committed for my order is over now. What do I do?

We suggest you to please call our customer care representative or write to us on support@meenasfashion.com and we will contact you with a possible solution at the earliest.

  • How can I check if Meenasfashion delivers to my PIN code?

Click/tap on the CHECK DELIVERY DETAILS on the product page and enter your area Pin code in the space provided. You will get the estimated delivery date and availability/non availability of Cash on Delivery for the product. If Meenasfashion is not covering your Pin code currently, do keep checking back after some days as these are frequently updated.

  • How long will my order take to arrive?
  • Why is the delivery time different for different products?
  • Will I receive my order in a single package?

Can I expect delivery on all days of the week?

  • You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. 
  • Why did I receive a partial Order?

We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don't worry, your item is on its way!

The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part.

Alternatively, in the rare circumstance, when seller is unable to fulfill your order, your payment will be refunded at the earliest.

  • I am going out of town. Can you expedite my delivery?
  1. Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.