I have received a Gift Card. How can I use it on Jabong?
Your Gift Card can be redeemed for all the eligible purchases on Meenasfashion. We have a simple process of adding the Gift Card to your account. You just need to enter your 16 digit Gift Card number and 6 digit Pin on “Gift Card” section of our App/Website.
Once the gift card gets linked to your account, you can easily pay for your Order with your gift card balance at the checkout page.
How do I check the available balance or expiry date of my Gift Card?
You can manage all your Gift Cards at one place. Just Login to your Jabong Account and check your transaction history, Gift Card balance and Expiry date under “Gift Cards” Section of My Accounts Page.
If my Gift Card does not cover the entire order value, how shall I pay the remaining amount?
You can pay the remaining amount with any of the other valid payment modes, including Net-banking, Debit Card or Credit Card, Wallet or COD.
What if I use the Gift Card for an order of smaller amount?
No worries. Your Gift Card will be updated with the remaining balance which can be used for future orders.
What if I cancel/return the order placed using Gift Card? How will I get my money back?
If you have cancelled or returned your order, amount will be refunded back to the same Gift Card.
I want to cancel/return an item purchased using the Gift Card. When will I get my refund?
If an order is cancelled before it is shipped, refund will reflect within 1 business day in your Gift Card account. However, if an order is cancelled after it is shipped, refund will be initiated after the product reaches our warehouse and will reflect within the next business day.
Payment made through Gift Card will be refunded to your Gift Card only within 1 business day post refund initiation. Refund will be initiated after a successful quality inspection once the returned item reaches our warehouse.
In how many days, will I get the refund if I cancel/return the order?
Payment made through Gift Card will be refunded within 1 Business day post refund initiation.
What happens to the Gift Card amount deducted from my account for failed transaction/unsuccessful order?
In case your order was not successful but the amount has been deducted from your Gift Card, it will be credited back to your gift card in approximately 15 minutes.
Please reach out to us in case of any discrepancy.
I have multiple Gift Cards in my account, in which sequence they will be redeemed?
If you have multiple Gift Cards in your account then Gift Card with the latest expiration date will be redeemed first.
What will be the effect on the Expiry date of my Gift Card if I cancel/return the order?
Any unused Gift Card balances expire in 6 months from the date of issuance. In case you cancel/return the order, then two cases arise:
- If the validity of Gift Card has been expired then new Gift Card will be issued to you with the validity of 1 year from the date of issuance.
- If the Gift Card is not expired then there will be no change in the expiry date of Gift Card.